SCORE Workshop
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"Creating a Culture of Excellent Customer Service to Strengthen Your Business"
All the business savvy in the world won't make you successful--your customers do that!
In this interactive workshop, learn how to make great impressions in any situation so customers keep coming back. Walk away with tangible skills to WOW your customers and be prepared to answer key questions like:
- How do you define customer service in your organization?
- How do you measure the quality of service in your organization?
- How do you make quality service a part of the culture?
- How do you make quality service last?
About the Speaker
Rick Vernon, a successful entrepreneur with over 30+ years of experience as a business trouble shooter for Ford Motor Credit, will lead the Customer Service workshop. Customer Service has been the key to Ford's success, and with the plethora of knowledge and experience he has of the company, Rick Vernon is the best person to share his expertise on the topic.
Vernon is a detail-conscious executive, possessing the ability to engage employees at all levels. He is adept at foreseeing threats and capitalizing on opportunities. Uniquely intuitive and creative in finding solutions for complex challenges, Rick is skilled at business and sustaining successful long-term, authentic business relationships starting from the ground up.
Date and Time
Tuesday Jun 2, 2015
9:00 AM - 12:00 PM CDT
9:00AM - 12:00PM
Location
Lewisville Area Chamber of Commerce
551 N. Valley Parkway
Lewisville, TX 75067
Fees/Admission
$50 Chamber Members
$60 Potential Members
**Cancelation policy: If you need to cancel your reservation, you must contact the chamber a minimum of 72 hours prior to the event in order to receive a refund. You will still be invoiced even if you don't attend the event.